Privacy Policy

Last updated: 20 October 2026

This Privacy Policy describes how FAST FULFILLMENT CENTER LTD (trading as “Fast Prep Center UK”, “we”, “us”, or “our”) collects, uses, and discloses your information when you use our website (https://fastprep.co.uk/) and our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are (Data Controller)

For the purposes of data protection laws, the Data Controller responsible for your personal data is:

FAST FULFILLMENT CENTER LTD

Unit 1, Clonmel Road, Stirchley

Birmingham B30 2BU

United Kingdom

Email: office@fastprep.co.uk

Phone: +44 7888 938408

2. Types of Data We Collect

We collect different types of data to provide our FBA prep and logistics services effectively.

A. Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information, including but not limited to:

• Contact Information: First name, last name, email address, phone number, billing address, and shipping address.

• Business Information: Company name, VAT number, EORI number, and Amazon Seller Central ID (Merchant Token).

• Transaction Data: Details of the services you have purchased from us and your payment history (we do not store full credit card details; these are handled by secure payment processors).

B. Usage Data

Usage Data is collected automatically when using the Website. This may include:

• Your Device’s IP address, browser type, and browser version.

• The pages of our Website that You visit, the time and date of Your visit, and the time spent on those pages.

• Device information (e.g., whether you are on mobile or desktop).

C. Your customers’ delivery details (fulfilment only)

When we pick, pack and ship your shop orders, we receive the delivery details of your customers: name, address, phone number or e-mail where given, and the contents of the order — from the sales channels you connect (for example Shopify or WooCommerce), from orders you type or import in our portal, or printed on the shipping labels you upload. We handle this data as your processor, on your instructions, only to ship your orders and handle their returns, as set out in our Services Agreement.

3. How We Use Your Data and Legal Basis

Under UK GDPR, we must have a legal basis for processing your data. We rely on the following bases:

4. Cookies and Tracking Technologies

We use Cookies to track the activity on Our Service and store certain information.

• Essential Cookies: Necessary for the website to function (e.g., security, loading pages).

• Analytics Cookies (Google Analytics): We use these to understand how visitors interact with our website. These data are anonymized where possible.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

5. Sharing Your Personal Data

We do not sell your personal data. However, we may share your data with third parties essential to our operations:

• Service Providers: our cloud hosting (Amazon Web Services, United Kingdom), e-mail delivery (Amazon Simple Email Service) and the software we use to run our business. Our staff and contractors see client and Amazon data in our FastPrep OS system and on our warehouse scanners only as their work needs, under duties of confidentiality.

• Logistics Partners: Third-party couriers (e.g., DPD, UPS, DHL) and Amazon Logistics to facilitate the delivery of your Goods; the couriers we book for you receive the delivery details they need.

• Professional Advisers: Accountants, lawyers, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• Legal Authorities: HM Revenue & Customs, regulators, and other authorities if required by law.

6. International Transfers

Our main operations are in the United Kingdom. However, some of our service providers (e.g., Google, software tools) may be based outside the UK.

If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.

• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Tax & Accounting: By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.

• Your customers’ details: those from Amazon orders are deleted no later than 30 days after the order is delivered. Other customer delivery details are deleted or returned within 30 days after our agreement with you ends, unless the law requires us to keep them.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a “data subject access request”).

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data (where there is no good reason for us continuing to process it).

• Object to processing of your personal data.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at office@fastprep.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

9. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications (e.g., Amazon Seller Central, Courier tracking). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top.

12. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: office@fastprep.co.uk

• By phone: +44 7888 938408

Amazon Selling Partner API data

When you connect your Amazon Seller Central account to our client portal, you authorise FastPrep OS through Amazon’s own consent flow. We never ask for, receive or store your Seller Central password or two-step codes. Amazon gives FastPrep OS an access token, which we keep encrypted and delete when our access ends; Amazon asks you to renew the authorisation every 365 days.

Through Amazon’s Selling Partner API we access only what our services need: your listings and catalogue details (SKU, ASIN, FNSKU, titles, images), FBA inventory and reports, your seller account and marketplace details, inbound shipment plans, their packing, placement and transport options and labels, fee estimates and FBA eligibility, removal orders and Amazon customer returns, and — only if you connect them for fulfilment — the orders you fulfil yourself.

How we protect this data: it is encrypted in transit and at rest; access is limited to staff and contractors on a need-to-know basis; each client’s data is kept separate — we never combine it across sellers and never sell it; it is used only to provide the services you have engaged us for, in line with Amazon’s Acceptable Use Policy and Data Protection Policy. If a security incident affects Amazon data, we report it to Amazon within 24 hours.

Retention: within 30 days after our access ends (you withdraw it, or do not renew it), after our agreement ends, or when Amazon asks, we permanently delete the data we received from Amazon about your account, except what the law requires us to keep (for example invoices and tax records). Our own records of the work we did (counts, scans, photos, box contents, weights and dimensions, product codes and the Amazon shipments we made for you) stay as the record of our service.

You can withdraw the authorisation at any time in Seller Central (Apps and Services → Manage Your Apps) or by e-mailing office@fastprep.co.uk.