Last updated: 30 October 2026
1. Who we are
These Terms & Conditions (“Terms”) cover the FBA preparation, fulfilment, storage and related logistics services (the “Services”) provided by Fast Prep UK, operated by FAST FULFILLMENT CENTER LTD (company no. 13638623) (“we”, “us”, “our”), and the use of this website.
Registered office: Unit 3 Charlton Drive, Corngreaves Trading Estate, Cradley Heath B64 7BJ, United Kingdom
Warehouse: Unit 3 Corngreaves Trading Estate, Charlton Drive, Cradley Heath B64 7BJ
Email: office@fastprep.co.uk · Phone: +44 7888 938408
We are an independent Amazon FBA prep and logistics provider. We are not owned, operated or endorsed by Amazon.
2. Business use only
Our Services are for business customers only (Amazon sellers, brands, wholesalers, agencies), not for consumers. By working with us, you confirm that you act in the course of your business and have authority to bind your business.
3. Your agreement with us is the Services Agreement in our portal
Every client signs our Services Agreement in the FastPrep OS client portal before we start any service. That agreement, your My rates page and the terms agreed with you in the portal are the contract for our Services. If these Terms say something different, the Services Agreement applies. These Terms summarise how we work and cover the use of this website.
No long-term contract: there is no minimum term, no minimum volume and no monthly fee. You pay only for the work we do and for storing goods you have with us, and you can end the agreement at any time.
4. What we do
Depending on what you choose: receiving and checking deliveries; FNSKU labelling, polybagging, bubble wrap, bundling and other Amazon prep; Amazon shipment plans and Amazon-partnered transport through our portal; picking, packing and shipping your shop orders (fulfilment); delivery to other addresses; storage; Amazon and customer returns; and disposal on a quote you approve. The services and prices that apply to you are those shown in the portal and on your My rates page.
5. How we work together
- Requests, deliveries, orders and decisions go through the FastPrep OS portal (or through our Office, which records them there). The portal is the record of what we received and did.
- If you connect your Amazon account, you do it only through Amazon’s own authorisation. We never ask for your Seller Central password or two-step codes.
- Listings, account health and compliance with Amazon’s rules remain your responsibility.
6. Prohibited use of our address
This is a critical term. Our warehouse address (Unit 3 Corngreaves Trading Estate, Charlton Drive, Cradley Heath, B64 7BJ) may be used only as a delivery or ship-from address for goods handled through our Services.
6.1 You must not use our warehouse or registered office address, or any variation of it, as or for: (a) your registered office, trading address or principal place of business (PPOB); (b) your business address on Amazon Seller Central, eBay or any other selling platform; (c) your address with Companies House, HMRC or any other government body or regulator; (d) your VAT registration address or place of business for tax purposes; (e) food premises, environmental health or any other local authority registration; (f) any business licence, permit or certificate; (g) any purpose that suggests you operate from, are based at, or occupy our premises.
6.2 We do not offer desk rental, office space, virtual office, mail forwarding or any licence to establish a place of business at our premises.
6.3 If you breach this clause we may suspend or end the Services at once, report the unauthorised use to the authorities and marketplaces concerned, require you to remove our address everywhere it was used, and claim our losses.
7. Goods we accept
Goods with a cost price above £100 per unit, longer than 100 cm on any side, or units or cartons heavier than 23 kg are accepted only if agreed with us in writing first. Pallets must be stable, wrapped and no higher than 200 cm, pallet included. Dangerous goods (for example batteries, aerosols, flammables) are accepted only by prior written agreement. Our warehouse is not temperature-controlled; food, drink and supplements are accepted only sealed in their retail packaging. We refuse goods that are illegal, counterfeit, misdeclared, unsafe or prohibited by the marketplaces you sell on.
8. Turnaround
We work to fast internal targets (often around 24 hours from receiving to prep completion for standard, correctly listed shipments). Turnaround times are targets, not guarantees.
9. Storage
Storage is charged per cubic metre for every night your goods are with us, from the day they arrive, at the rate on your My rates page. Goods that arrive for a Send goods request you made before they arrived are not charged while that request runs normally. Any free storage agreed with you is shown on My rates. The full rules are in the Services Agreement.
10. Prices, invoices and payment
Our prices are per operation and per unit, as shown on our website price list and on your My rates page. We invoice on the 1st of each month for the previous month; invoices are payable within 7 days. Prices are in GBP and exclude VAT. Late payments may pause services and carry statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We give at least 30 days’ notice before raising a rate.
11. Liability and insurance
If goods are lost or damaged in our warehouse through our negligence, we pay their documented cost price (your supplier invoice), up to £100 per unit. If we send goods to the wrong place or with the wrong label, we put it right at our cost, and we pay for the goods only if they are lost or damaged as a result. We are not liable for loss of profit or other indirect loss, for carriers’ or Amazon’s handling, or for events outside our control. Our insurance does not cover your goods: insure them for their full value. The full terms are in the Services Agreement.
12. Unpaid charges and goods left with us
We have a lien over your goods for anything you owe us. Goods left unpaid or uncollected may, after written notice in line with the Torts (Interference with Goods) Act 1977, be sold or disposed of, as the Services Agreement sets out.
13. Data protection
How we handle personal data, including data received from Amazon and your customers’ delivery details, is described in our Privacy Policy and in the Services Agreement.
14. Changes
We may update these Terms; the current version is always on this page. Changes to your Services Agreement are announced to you in the portal and by e-mail at least 30 days in advance.
15. Law
These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.