Last updated: 11 December 2025

1. Who we are

These Terms & Conditions (“Terms”) govern the use of FBA preparation, storage and related logistics services (the “Services”) provided by Fast Prep Center UK, operated by FAST FULFILLMENT CENTER LTD (“we”, “us”, “our”).

Registered office:

Indrustia Unit 1, Clonmel Road, Stirchley

Birmingham B30 2BU

United Kingdom

Trading name: Fast Prep Center UK / FastPrep UK

Email: office@fastprep.co.uk

Phone: +44 7888 938408

We are an independent Amazon FBA prep and logistics provider. We are not owned, operated or endorsed by Amazon. By sending inventory to us, using our warehouse, or otherwise engaging our Services, you confirm that you have read, understood and agreed to these Terms.

2. Business use only

Our Services are intended only for business customers (Amazon sellers, brands, wholesalers, agencies, etc.), not for consumers or private individuals. By working with us, you confirm that:

* You are acting in the course of a business or trade; and

* You have authority to enter into this agreement on behalf of your company or organisation.

3. Definitions

In these Terms:

* “Client”, “you”, “your” – the business using our Services.

* “Services” – any FBA prep, inspection, labelling, bundling, packaging, storage, shipping-plan creation, forwarding or related services we provide.

* “Goods” / “Inventory” – your products, cartons, pallets or any other items delivered to or stored at our Facility.

* “Facility” – our warehouse at Unit 1, Clonmel Road, Stirchley, Birmingham, B30 2BU, or any other location we notify to you in writing.

* “Spreadsheet” / “Shared sheet” – the live shared document we use with you to track SKUs, quantities, prep tasks and shipping status.

* “Working days” – Monday to Friday, excluding UK public holidays.

4. Scope of services

We provide, among others, the following types of Services (depending on what you select or agree with us):

* Receiving and inspection of inbound shipments

* FNSKU labelling and re-labelling

* Polybagging, bubble wrap, case prep and carton conditioning

* Bundling / kitting and “Sold as set / Do not separate” labelling

* Shipping plan creation in Amazon Seller Central (where agreed)

* Parcel and pallet preparation, pallet wrapping and pallet labelling

* Booking carriers and Amazon delivery appointments

* Forward-only case / pallet forwarding

* Short- and long-term storage (where agreed)

* Returns handling and rework (case by case)

The specific Services provided to you are those shown on our website, in our pricing calculator, or explicitly agreed with you in writing. We may update our Services from time to time; material changes affecting pricing or process will be communicated.

5. Onboarding, access & communication

To use our Services effectively, you agree to:

* Complete our onboarding form: Provide accurate company details and contact information.

* Grant required Amazon Seller Central access (where applicable): Where we create shipping plans, access must be sufficient for us to prepare and ship your inventory. Your Amazon account remains under your control.

* Use the shared spreadsheet as the main source of truth: You log new SKUs, quantities and instructions in the shared spreadsheet. This keeps everything aligned and helps us avoid delays or mistakes.

* Maintain valid listings: SKUs must be active and eligible for FBA. Listing issues preventing shipping are your responsibility.

6. Product eligibility & limits

To keep operations predictable and safe, we accept Goods that meet the following criteria unless otherwise agreed in writing:

* Maximum unit purchase value: up to £100 per unit (your cost price).

* Maximum dimension: up to 100 cm on the longest side.

We reserve the right to refuse Goods that are illegal, counterfeit, misdeclared, prohibited under Amazon policy, or unsafe (including hazardous materials/hazmat, unless explicitly agreed).

7. Workflow & turnaround

We operate a fast-turnaround model. For standard, correctly listed shipments, our internal target is often around 24 hours from receiving to prep completion. However, timings are internal targets, not guaranteed deadlines.

Actual turnaround may vary due to factors such as volume, product complexity, incomplete information, or listing issues. We aim to keep your non-revenue time as low as possible and will communicate clearly if we expect delays.

8. Storage policy

8.1 Short operational holds (no storage charge)

We do not charge storage where Goods arrive with the clear intention of being prepped and dispatched promptly, even if they remain at our Facility for a few days due to operational scheduling, grouping of shipments, or short-term listing corrections.

For example, if one delivery arrives on Monday and another related delivery arrives on Friday and both are intended to ship together in a single shipping plan, we will not charge storage for those days.

8.2 Chargeable storage

Storage fees apply when:

* Inventory is held for extended periods (typically from around 2–3 weeks onwards), or

* You explicitly request us to hold stock for later shipment or staged dispatch.

Storage is usually charged per cubic metre per month, as listed on our pricing page or as otherwise agreed.

8.3 Long-term & abandoned inventory (Right of lien & disposal)

If invoices remain unpaid or we cannot obtain instructions for Goods after reasonable attempts:

1. We have a general and particular lien on the Goods (a right to hold them) until all debts are paid.

2. If debts remain unpaid or Goods uncollected after we have provided you with a formal notice giving you a reasonable period to pay or collect the Goods, we may exercise our statutory right to sell or dispose of the Goods in accordance with the Torts (Interference with Goods) Act 1977.

3. Proceeds of any sale will be used to cover our costs (including storage, handling, sale and disposal costs) and the outstanding debt. Any remaining balance will be returned to you where reasonably possible.

9. Pricing, invoicing & payment terms

9.1 Pricing model

Our pricing follows a per-operation, per-unit model reflecting actual work (receiving, labelling, bundling, packaging, etc.). Current rates are shown on our website, in our pricing calculator, or in a pricing list we provide to you.

9.2 Invoices & payment

We usually issue consolidated invoices. Standard payment terms are 7 calendar days from the invoice date, unless otherwise agreed in writing.

All prices are in GBP (£) and subject to VAT where applicable.

9.3 Late payments

We enforce clear payment terms so we can maintain fast, reliable service for all clients. If payment is not received by the due date, we may:

* Pause all further prep, storage and dispatch until payment is brought up to date.

* Charge statutory interest and compensation on overdue debts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

This currently allows us to charge:

* Interest at 8% above the Bank of England base rate, and

* A fixed compensation fee (usually between £40 and £100 per invoice) for debt recovery costs.

10. Client responsibilities & insurance

You agree to:

* Provide accurate information about your Goods and SKUs.

* Ensure your Goods comply with all applicable laws, regulations and Amazon policies.

* Ensure your listings are accurate and eligible for FBA.

Insurance requirements

* Your responsibility: Our own insurance covers our building, operations and liabilities. It does not automatically insure your Goods against risks such as fire, flood, storm, theft (except where directly caused by our proven negligence) or other “Acts of God”.

* Obligation to insure: It is your sole responsibility to maintain adequate cargo or business property insurance to cover the full value of your Inventory while it is in transit to our Facility, stored at our Facility, and in onward transit to Amazon or other destinations.

11. Working with your own labels

We can work with your own FNSKU and box labels if you prefer not to give us Seller Central access and choose to create shipping plans yourself.

However, if this manual exchange of information and labels significantly slows down or complicates the packing and dispatch process, we reserve the right to charge for additional handling time. Any such extra charges will be discussed and agreed with you in advance.

12. Returns & special handling

We can handle returns, rework projects and special situations (e.g. technical checks, testing, bulk returns) on a case-by-case basis.

* We will assess the work required (inspection, sorting, relabelling, repackaging, disposal, etc.).

* We will agree a suitable pricing model with you before proceeding.

Because these projects can vary significantly in time and complexity, pricing for returns is not always the same as standard FBA prep fees.

13. Loss, damage & limitation of liability

13.1 Liability for damage caused by us

If Goods are damaged or lost while in our custody directly due to our negligence or error, we will:

* Reimburse you for the documented cost price of the affected units (not retail or projected sale price), and

* Require a valid supplier/manufacturer invoice as proof of purchase cost.

Our liability per unit is limited to the unit purchase value cap (normally £100 per unit) unless a higher value was explicitly agreed in writing before we received the Goods.

13.2 Exclusions

We are not liable for:

* Loss or damage caused by third-party carriers (including but not limited to DPD, UPS, Amazon Logistics, other partner or non-partner carriers).

* Amazon’s internal handling, lost units at FBA centres, incorrect check-in, policy actions or account suspensions.

* Indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity, or loss of goodwill.

* Loss or damage resulting from events outside our reasonable control (force majeure), including but not limited to fire, flood, storm, natural disasters, civil unrest, or theft where reasonable security measures were in place.

13.3 Overall cap

To the fullest extent permitted by law, our total aggregate liability to you in any 12-month period is limited to the total fees paid by you to us during that same 12-month period.

Nothing in these Terms limits or excludes any liability which cannot be limited or excluded under applicable law.

14. Indemnity

You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs or expenses (including reasonable legal fees) arising from:

* Your breach of these Terms;

* Your breach of Amazon policies or applicable laws; or

* Any illegal, unsafe, misdeclared or non-compliant Goods you send to us.

15. Data protection & confidentiality

We process your business and contact data in order to deliver our Services, manage billing and maintain communication with you. We treat your information as confidential and take reasonable steps to keep it secure.

For full details on how we collect, use and protect your data, please refer to our Privacy Policy:

Privacy Policy

16. Intellectual property

All content on our website and in our internal systems – including our pricing structures, frameworks, workflows, tools, copy and branded materials – is owned by us or used under licence.

You may use these materials solely for the purpose of evaluating or engaging with our Services. You may not copy, reproduce, redistribute or create derivative works from our internal tools or frameworks without our written permission.

17. Suspension & termination

We may suspend or restrict the provision of Services if:

* Invoices are overdue;

* You breach these Terms; or

* We reasonably suspect illegal or unsafe activity relating to your Goods.

You may end the relationship at any time by:

* Paying all outstanding invoices; and

* Arranging collection, sale or disposal of any remaining Goods (subject to any applicable lien and storage costs).

Any rights and obligations which by their nature should continue after termination (including payment obligations, limitations of liability and indemnities) will survive termination.

18. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website.

If we make material changes that significantly affect your rights or obligations, we will aim to notify you using the contact details on file. Your continued use of our Services after any such update constitutes acceptance of the updated Terms.

19. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services we provide.

20. Contact

FAST FULFILLMENT CENTER LTD

Unit 1, Clonmel Road, Stirchley

Birmingham B30 2BU

United Kingdom

Email: office@fastprep.co.uk

Phone: +44 7888 938408