Last updated: 11 December 2025

1. Who we are

These Terms & Conditions (“Terms”) govern the use of FBA preparation, storage and related logistics services (the “Services”) provided by Fast Prep Center UK, operated by FAST FULFILLMENT CENTER LTD (“we”, “us”, “our”).

Registered office:

Industrial Unit 1, Clonmel Road, Stirchley

Birmingham B30 2BU, United Kingdom

Trading name: Fast Prep Center UK / FastPrep UK

Email: office@fastprep.co.uk

Phone: +44 7888 938408

We are an independent Amazon FBA prep and logistics provider. We are not owned, operated or endorsed by Amazon. By sending inventory to us, using our warehouse, or otherwise engaging our Services, you confirm that you have read, understood and agreed to these Terms.

2. Business use only

Our Services are intended only for business customers (Amazon sellers, brands, wholesalers, agencies, etc.), not for consumers or private individuals. By working with us, you confirm that you are acting in the course of a business or trade, and that you have authority to enter into this agreement on behalf of your company or organisation.

3. Definitions

In these Terms:

“Client”, “you”, “your” – the business using our Services.

“Services” – any FBA prep, inspection, labelling, bundling, packaging, storage, shipping-plan creation, forwarding or related services we provide.

“Goods” / “Inventory” – your products, cartons, pallets or any other items delivered to or stored at our Facility.

“Facility” – our warehouse at Unit 1, Clonmel Road, Stirchley, Birmingham, B30 2BU, or any other location we notify to you in writing.

“Spreadsheet” / “Shared sheet” – the live shared document we use with you to track SKUs, quantities, prep tasks and shipping status.

“Working days” – Monday to Friday, excluding UK public holidays.

4. Scope of services

We provide, among others, the following types of Services (depending on what you select or agree with us): receiving and inspection of inbound shipments; FNSKU labelling and re-labelling; polybagging, bubble wrap, case prep and carton conditioning; bundling/kitting and “Sold as set / Do not separate” labelling; shipping plan creation in Amazon Seller Central (where agreed); parcel and pallet preparation, pallet wrapping and pallet labelling; booking carriers and Amazon delivery appointments; forward-only case/pallet forwarding; short- and long-term storage (where agreed); and returns handling and rework (case by case).

The specific Services provided to you are those shown on our website, in our pricing calculator, or explicitly agreed with you in writing. We may update our Services from time to time; material changes affecting pricing or process will be communicated.

5. Onboarding, access & communication

To use our Services effectively, you agree to:

•       Complete our onboarding form: Provide accurate company details and contact information.

•       Grant required Amazon Seller Central access (where applicable): Where we create shipping plans, access must be sufficient for us to prepare and ship your inventory. Your Amazon account remains under your control.

•       Use the shared spreadsheet as the main source of truth: You log new SKUs, quantities and instructions in the shared spreadsheet.

•       Maintain valid listings: SKUs must be active and eligible for FBA. Listing issues preventing shipping are your responsibility.

6. Prohibited use of our address

This is a critical term of our agreement. Our Facility address (Unit 1, Clonmel Road, Stirchley, Birmingham, B30 2BU) is provided to you solely for the purpose of shipping and receiving Goods in connection with our prep and fulfilment Services. You may use this address only as a ship-from or ship-to / delivery address for inventory being processed through our Services.

6.1 Strictly prohibited uses

You must not, under any circumstances, use our Facility address (or any variation of it) as or for:

(a)   your registered office, trading address, or principal place of business (PPOB);

(b)   your business address on Amazon Seller Central, eBay, or any other selling platform;

(c)   your business address with Companies House, HMRC, or any other government body or regulator;

(d)   your VAT registration address or principal place of business for tax purposes;

(e)   food premises registration, environmental health registration, or any other local authority registration;

(f)    any business licence, permit, or certificate of any kind;

(g)   any purpose that represents or implies that you operate from, are based at, or have any tenancy, licence, or right of occupation at our Facility.

6.2 No desk rental, virtual office, or PPOB services

We do not offer desk rental, office space, virtual office, mail forwarding, or any form of licence or rental agreement for the purpose of establishing a principal place of business (PPOB) at our Facility. Any request for such services will be refused.

6.3 Consequences of breach

If you breach this clause, we reserve the right to:

•       immediately suspend or terminate your account and all Services without prior notice;

•       report the unauthorised use of our address to the relevant authorities, including Amazon, Companies House, HMRC, and any applicable local council;

•       require you to immediately remove our address from all registrations, accounts, and records where it has been used without authorisation;

•       pursue a claim for all losses, costs, and damages we suffer as a result of the breach, including any impact on our own business operations, our other clients, or our Amazon SPN partner status.

6.4 Confirmation at onboarding

As part of our onboarding process, all new clients are required to confirm their own registered business address and acknowledge that our Facility address may not be used for any purpose other than shipping and receiving inventory. By engaging our Services, you confirm that you have your own valid business address registered with Companies House (or equivalent) and with HMRC, and that you will not use our address for any of the prohibited purposes listed above.

7. Product eligibility & limits

To keep operations predictable and safe, we accept Goods that meet the following criteria unless otherwise agreed in writing: maximum unit purchase value up to £100 per unit (your cost price), and maximum dimension up to 100 cm on the longest side. We reserve the right to refuse Goods that are illegal, counterfeit, misdeclared, prohibited under Amazon policy, or unsafe (including hazardous materials/hazmat, unless explicitly agreed).

8. Workflow & turnaround

We operate a fast-turnaround model. For standard, correctly listed shipments, our internal target is often around 24 hours from receiving to prep completion. However, timings are internal targets, not guaranteed deadlines. Actual turnaround may vary due to factors such as volume, product complexity, incomplete information, or listing issues. We aim to keep your non-revenue time as low as possible and will communicate clearly if we expect delays.

9. Storage policy

9.1 Short operational holds (no storage charge)

We do not charge storage where Goods arrive with the clear intention of being prepped and dispatched promptly, even if they remain at our Facility for a few days due to operational scheduling, grouping of shipments, or short-term listing corrections.

9.2 Chargeable storage

Storage fees apply when inventory is held for extended periods (typically from around 2–3 weeks onwards), or you explicitly request us to hold stock for later shipment or staged dispatch. Storage is usually charged per cubic metre per month, as listed on our pricing page or as otherwise agreed.

9.3 Long-term & abandoned inventory (Right of lien & disposal)

If invoices remain unpaid or we cannot obtain instructions for Goods after reasonable attempts: (1) We have a general and particular lien on the Goods until all debts are paid. (2) If debts remain unpaid or Goods uncollected after formal notice giving a reasonable period, we may sell or dispose of the Goods in accordance with the Torts (Interference with Goods) Act 1977. (3) Proceeds of any sale will cover our costs and the outstanding debt; any remaining balance will be returned to you where reasonably possible.

10. Pricing, invoicing & payment terms

10.1 Pricing model

Our pricing follows a per-operation, per-unit model reflecting actual work. Current rates are shown on our website, in our pricing calculator, or in a pricing list we provide to you.

10.2 Invoices & payment

We usually issue consolidated invoices. Standard payment terms are 7 calendar days from the invoice date, unless otherwise agreed in writing. All prices are in GBP (£) and subject to VAT where applicable.

10.3 Late payments

If payment is not received by the due date, we may pause all further prep, storage and dispatch until payment is brought up to date, and charge statutory interest and compensation on overdue debts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (interest at 8% above the Bank of England base rate, plus a fixed compensation fee between £40 and £100 per invoice).

11. Client responsibilities & insurance

You agree to provide accurate information about your Goods and SKUs, ensure your Goods comply with all applicable laws, regulations and Amazon policies, and ensure your listings are accurate and eligible for FBA.

Insurance: Our own insurance covers our building, operations and liabilities. It does not automatically insure your Goods. It is your sole responsibility to maintain adequate cargo or business property insurance to cover the full value of your Inventory while in transit to our Facility, stored at our Facility, and in onward transit.

12. Working with your own labels

We can work with your own FNSKU and box labels if you prefer not to give us Seller Central access. However, if this significantly slows down or complicates the process, we reserve the right to charge for additional handling time, discussed and agreed in advance.

13. Returns & special handling

We can handle returns, rework projects and special situations on a case-by-case basis. We will assess the work required and agree a suitable pricing model before proceeding.

14. Loss, damage & limitation of liability

14.1 Liability for damage caused by us

If Goods are damaged or lost while in our custody directly due to our negligence, we will reimburse you for the documented cost price of the affected units (not retail or projected sale price), requiring a valid supplier/manufacturer invoice as proof. Our liability per unit is limited to £100 unless a higher value was explicitly agreed in writing.

14.2 Exclusions

We are not liable for: loss or damage caused by third-party carriers; Amazon’s internal handling, lost units, policy actions or account suspensions; indirect or consequential losses including loss of profit, revenue, opportunity or goodwill; or force majeure events.

15. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, costs or expenses arising from your breach of these Terms, your breach of Amazon policies or applicable laws, any illegal or non-compliant Goods you send to us, or any unauthorised use of our Facility address in breach of clause 6.

16. Data protection & confidentiality

We process your business and contact data in order to deliver our Services, manage billing and maintain communication. We treat your information as confidential and take reasonable steps to keep it secure.

17. Intellectual property

All content on our website and in our internal systems is owned by us or used under licence. You may not copy, reproduce, redistribute or create derivative works from our internal tools or frameworks without written permission.

18. Suspension & termination

We may suspend or restrict Services if invoices are overdue, you breach these Terms (including clause 6 on prohibited address use), or we reasonably suspect illegal or unsafe activity. You may end the relationship at any time by paying all outstanding invoices and arranging collection of remaining Goods (subject to lien and storage costs). Surviving provisions include payment obligations, limitations of liability, indemnities, and the address use restrictions in clause 6.

19. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website. If we make material changes, we will aim to notify you. Continued use of our Services constitutes acceptance of the updated Terms.

20. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services we provide.

21. Contact

FAST FULFILLMENT CENTER LTD

Unit 1, Clonmel Road, Stirchley

Birmingham B30 2BU, United Kingdom

Email: office@fastprep.co.uk

Phone: +44 7888 938408